Refund policy

RIGHT OF REVOCATION

You have the right to cancel this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us, WITHIN MOOD, c/o L/DB STUDIO GmbH, Lindenthalgürtel 85, 50935 Cologne, e-mail: mood@withinmood.com, by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. To meet the cancellation deadline, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period. You can use the attached model withdrawal form, which is not mandatory.

CONSEQUENCES OF REVOCATION

If you cancel this contract, we will return the payment we have received from you, excluding delivery costs, immediately and at the latest within 14 days of receipt of the goods. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiration of the period of 14 days. You shall bear the direct costs of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Returns:

You can return unused goods to us within 14 days. In case of a return, the return costs are on the side of the buyer. With this we would like to raise awareness for delivery ways and thus minimize the return ways.

If you wish to return your order to us, please note the following points:

1. print and fill out the return form

Your Returnform you can find here. Fill it out and enclose it with your return so that we can later assign your shipment to you.

For all Mirrors Small please use this Returnform.

2. packing and condition of the goods

Pack the items well to avoid damage in transit. It is best to use the package and packing materials you received from us. Please make sure that the returned items are unused and in original condition so that we can refund the full purchase price. Items that are returned to us broken or used cannot be refunded.

3. franking of the return

Please make sure that your return is sufficiently stamped. For packages returned freight collect or with insufficient postage, the applicable penalty fee of €15 will be deducted from the return credit.

In addition, we advise you to use insured shipping. On the one hand, you can track your return. On the other hand, your shipment is insured by your shipping company in case of loss.

Return address is:

After your return has been processed by us, you will receive a confirmation email from us. You will receive a refund for the returned items within 14 business days of the confirmation email being sent, via the payment method you used to make your purchase.